Terms and Conditions
The transportation of guests and baggage on board the vessels of American Queen Steamboat Operating Company, LLC is governed by these Terms and Conditions and the Passenger Ticket Contract, which will be sent to you approximately four (4) weeks prior to your vacation and is available upon request or online on our website. Your payment of deposit or full fare constitutes agreement to the terms and conditions of the Passenger Ticket Contract, its provisions shall prevail, which includes limitations and exonerations of the liabilities and obligations of Carrier. You should read and understand these terms and conditions carefully before making a deposit.
The terms “you” and “Guests” refer to any and all person(s) named on the front of the Confirmation, and include all children or others under the care or control of the named person(s). The term “Carrier” includes American Queen Steamboat Operating Company, LLC, its parent and affiliated entities, the vessels, the owners, charterers, operators, agents and masters and crews thereof, any substituted or connecting ship, the owners, charterers and operators and all launches belonging to any such vessel or owned or operated by the owners, charterers or operators. The term “Fare” includes voyage fare as well as all hotel, land package(s) and shore excursions purchased from Carrier.
Fares are in U.S. dollars, are per guest, are based on double occupancy and do not include air or land transportation. Fares for SI, SO and SD Categories are based on single occupancy. Port charges of $119 to $599 per guest are additional and not included in the fare. All fares, itineraries, themes, entertainment, shore excursions and other voyage attributes are subject to change without notice, and we reserve the right to not honor any published prices that we determine were erroneous due to printing, electronic or clerical error.
DEPOSIT AND FINAL PAYMENT
For confirmation of individual reservations, a deposit of $500 per person is due within three days of your initial reservation for non-promotional fares on voyages nine (9) days or fewer. A deposit of $1,000 per person is due within three days of your initial reservation for non-promotional fares on voyages greater than nine (9) days. The balance of the voyage fare is due one hundred twenty-one (121) days prior to sail date, and all reservations not fully paid at such time will be canceled and subject to the cancellation provisions set forth in the cancellation policy below. Carrier accepts the following forms of payment: MasterCard, Visa, Discover, Diner’s Club, American Express and check. Reservations made one hundred twenty-one (121) days or fewer prior to the sail date will require payment in full at the time of booking.
CANCELLATION AND CHANGE POLICY
Guests who must cancel or change their voyage or any part of their vacation package for any reason, including medical or family reasons, are subject to the fees as outlined below. All fares are based on double occupancy; on reservations in which one guest cancels, the remaining guest is responsible for paying any and all single supplements. Please see the Travel Protection Information section for details on cancellation protection. Carrier reserves the right to cancel all reservations for which final payment is not received one hundred twenty-one (121) days prior to the sail date. All cancellations or changes are subject to a $250-per-person administrative fee per cruise and/or per segment if a multiple- cruise booking.
|Days Prior to Departure||Per Person Fees|
|121 days or more||$250-per-person administrative|
|120-91 days||25% of gross fare|
|90-61 days||50% of gross fare|
|60-31 days||75% of gross fare|
|30-0 days||100% of gross fare|
Travel Protection premiums are non-refundable after a 10-day review period provided you have not departed on your trip or filed a claim. Carrier is not obligated to refund any portion of the fare or other payments for guests who must leave the voyage prematurely for medical or other reasons.
TRAVEL PROTECTION INFORMATION
You are strongly encouraged to protect your travel investment by purchasing travel insurance. Carrier has partnered with one or more third party providers who offer travel protection for our Guests. For your convenience, travel protection may be purchased from these providers through Carrier. Restrictions, terms, conditions, limitations, and exclusions may apply including time limitations on purchasing certain benefits.
Please call Carrier Reservations toll-free at (888) 749-5280 for pricing and details.
INCLUDED IN YOUR FARE
- One-Night Pre-Cruise Hotel Stay with FREE ground transfers
- Unlimited Shore Excursions
- Alternative Dining featuring fresh lobster and USDA Prime Beef available EVERY night
- Unlimited Beverages
- Open Bars and Lounges
- 24-Hour In-Room Dining
- Unlimited WiFi
- Nightly Entertainment
NOT INCLUDED IN YOUR FARE
- Port charges
- Airfare to and from your home city
- Optional premium shore excursions
- Discretionary gratuities to vessel crew and tour operators
- Travel Protection Plan
- Transfer to and from the airport
HOTEL STAYS AND CANCELLATIONS
One included pre-voyage hotel night is provided as part of the voyage fare on all American Queen, American Empress and American Duchess voyages. Additional pre-voyage hotel nights may be purchased for an additional charge. Post-voyage hotel nights are not included in the voyage fare and may be purchased for an additional charge. A maximum of three pre-voyage and three post-voyage hotel nights are allowed for any booking. In lieu of an included pre-voyage hotel night on any voyage, a $50-per-person onboard credit is available upon request and dependent upon voyage date. On a back-to-back voyage, one included hotel night plus a $50-per-person onboard credit will be granted in lieu of taking a second included hotel night. Additional room night availability is based on the Carrier standard annual rate and is not guaranteed. The Carrier pre-voyage hotel may offer a direct promotional rate throughout the year that is lower than the Carrier standard annual rate. Guests are required to present a credit card upon hotel check-in to cover their incidental charges. The American Countess does not include a pre-voyage hotel night, nor may pre- or post-voyage hotel nights be purchased through American Queen Steamboat Company.
Guests who must cancel their purchased hotel nights and/or City Stay packages for any reason whatsoever are subject to the fees as outlined below.
|Days Prior to Departure||Fees|
|120-91 days||25% of gross hotel fare|
|90-61 days||50% of gross hotel fare|
|60-31 days||5% of gross hotel fare|
|30-0 days||100% of gross hotel fare|
ADVANCE TRAVEL INFORMATION
U.S. citizens or permanent residents of the U.S. traveling exclusively inside U.S. borders do not need a passport or visa for travel. Homeland Security laws require that all guests travel with government-issued photo identification (ID) (such as a driver’s license) at all times. ID must be presented at the time of vessel check in. Guests without proper ID will be denied boarding. Carrier is required to provide all guests’ ID information including ID number, expiration date and place of issue to the Coast Guard and/or other government entities prior to the vessel’s departure. Guests must provide this information to Carrier in advance. Travel documents will not be released until received. Canadian citizens or permanent residents of Canada entering the U.S. are required to bring their passport. For other nationalities, passports are required to enter the U.S. It is your responsibility to check with your local U.S. embassy/consulate to confirm visa requirements and to obtain the proper visa.
Final travel documents, including itinerary and vouchers (if applicable) will be sent approximately four (4) weeks prior to departure. Reservation must be paid in full and a Guest Information Form must be received before documents will be sent.
HEALTH AND SAFETY
Carrier has implemented SafeCruise protocols featuring pre-boarding, boarding and onboard processes designed to enhance guest health and safety throughout the cruise experience. These protocols may include affirmative guest obligations which must be complied with in order to participate in the voyage. The most up to date SafeCruise protocols can be found on Carrier’s website and should be reviewed periodically in advance of your voyage as they are subject to federal, state, and local health and safety guidelines and may change without notice. Guests must notify Carrier in writing at the time of booking of any physical or mental illness, disability or other conditions for which special accommodations or the use of a wheelchair is necessary or contemplated. Also, we must be notified of any medical treatment that may render the Guest unfit for travel or constitute a risk or danger to the Guest or anyone else on board. The vessels do not carry a medical doctor on board. Acute medical conditions will require you to disembark to be attended to by shoreside emergency and/or medical response, and you are advised that, due to the nature of travel by water, emergency medical evacuation may be delayed or impossible. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the cruise and in the event of an emergency. Carrier reserves the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other guests. Guests requiring a wheelchair must provide their own collapsible wheelchair. Please be aware that some ports of call, shore excursions, docks, gangways and other requirements may preclude a wheelchair guest from leaving the vessel; this decision will be made by the master of the vessel, and is binding. Also, there may be certain physical conditions, including raised doorway thresholds from 2 to 16 inches, stairways and narrow passageways within the vessel that may limit or preclude the accessibility of wheelchair guests to some areas. Carrier recommends that Guest purchase travel protection, either the plan we offer or a plan from your travel agent. With travel protection, you can relax and enjoy your trip with some peace of mind.
FEDERAL MARITIME COMMISSION PROTECTION
Under Public Law 89-777, the FMC requires vessels having berth or stateroom accommodations for fifty (50) or more passengers and which embark passengers from U.S. ports to maintain acceptable evidence of financial responsibility to indemnify passengers for nonperformance of transportation. Carrier maintains a surety bond insuring its financial responsibility, and holds a Certificate (Performance) issued by the FMC.
UNITED STATES-FLAGGED VESSELS
The American Queen, American Empress, American Duchess and American Countess have been designed and built in the United States. As U.S.- flagged vessels, this status means that we also protect you with the highest standards for safety and health, including regular inspections and certifications by the United States Coast Guard, the United States Public Health Service and the Federal Communications Commission. The vessels are American-owned and -operated. As U.S.-flagged vessels, the American Queen, American Empress and American Duchess and American Countess are capable of operating unique itineraries not possible on foreign-owned or foreign-built vessels.
Can be used toward onboard purchases not covered in the cruise fare. Onboard credit is non-refundable, non-transferable, has no cash value and may not be used to pay gratuities. Any unused portion of an onboard credit is forfeited at the end of the voyage.
Smoking is permitted only in designated outside areas on board our vessels. All interiors of the vessels, including all cabins, staterooms, dining rooms and lounges, are strictly non-smoking.
The American Queen, American Empress, American Duchess and American Countess offer open seating for breakfast and lunch; there are two seating times for dinner. To make a dinner seating request, please speak with your travel agent, group leader or our Reservations Department at time of booking. We will make every effort to honor your request, however, actual seating assignments are not guaranteed.
Gambling is not available or permitted on our vessels.
Only designated service animals are permitted on board. You are required to notify Carrier in advance of departure if you plan to bring along a service animal because of a disability. Supporting documents may be requested.
We would like to remind you that cruising aboard our elegant paddlewheel vessels is unique. While many guests love the allure of the traditional paddlewheel experience, others may find the turning of the paddlewheel and nostalgic purr of the engines to be slightly noisier than they would like at times. Please be mindful of that when selecting your stateroom so that you reserve the appropriate accommodations for your ideal river cruise experience.
Guests are permitted to bring drones on board the vessel, however, they may be operated only on shore and outside of the port area. Operation of drones on board the vessel is strictly prohibited, and any onboard use may result in confiscation of the drone until the conclusion of the voyage or disembarkation of the Guest (at the Guest’s expense). While on board, drones must be stored safely within the stateroom. Guests assume full responsibility for understanding and complying with local regulations related to drone usage, including obtaining any necessary permits or permissions. All liability related to or arising from drone operation whatsoever is the Guest’s responsibility.
Gratuities will be automatically charged to your onboard account at a rate of $19.50 per guest per cruise night.
Terms and conditions are subject to change without notice.
©2021 American Queen Steamboat Operating Company, LLC