American Queen

Essential Travel Guide

Welcome
It is our pleasure to welcome you to the distinctive and inspiring world of riverboat travel aboard the American Queen. Your documentation folder includes your itinerary, tickets, and important information regarding your upcoming voyage. Please be sure t read your enclosed documents thoroughly. They contain important information regarding our check-in procedures and other pertinent information.

This Essential Travel Guide provides valuable information about onboard features and activities. If you have any questions along the way, please do not hesitate to contact our reservations department at (888) 749-5280. Thank you once again for selecting the American Queen Steamboat Company and the American Queen. We look forward to welcoming you aboard.

Bon Voyage!



PACKING TIPS
Clothing Suggestions

We suggest you check a national weather source, such as the Weather Channel, its website at www.weather.com, or the national weather listings in your newspaper to plan what to pack for your voyage. For daytime, dress is casual. Be sure to bring sportswear and comfortable, nonslip walking shoes for ports of call and shore excursions. Slacks and shorts are acceptable in all public areas of the steamboat and ashore. You may want to bring a swimsuit for the pool or for lounging on the Sun Deck.

For evenings, we suggest a dress, a dressy skirt and blouse, or a pants suit for ladies. While gentlemen may wish to wear a sport coat, one is not necessary and formal wear is not required any evening onboard.

We recommend that you pack a raincoat and for spring and fall trips, a sweater or jacket and perhaps a hat or scarf. Though the boat is usually down south during the winter, occasionally it can still get chilly. A warm coat is recommended. Luggage Storage

To maximize your enjoyment of your room space, your stateroom has been designed so that your suitcases can be stored under your bed. Each stateroom has wardrobes for the hanging of garments and for the storage of shoes and smaller items.

Luggage Storage

To maximize your enjoyment of your room space, your stateroom has been designed so that your suitcases can be stored under your bed. Each stateroom has wardrobes for the hanging of garments and for the storage of shoes and smaller items.

Valuables/Security
We cannot be responsible for valuables left in staterooms. Your stateroom has a personal safe that will secure your valuables for your peace of mind during the cruise.

Baggage
Baggage taken onto the vessel is limited to two pieces at 50 pounds each per guest. Airlines and other transportation providers have their own rules and limitations; guests are encouraged to research those directly. Your luggage may be x-rayed during airport or vessel check-in. We recommend placing all film in your carry-on luggage, which typically passes through less powerful screening machines.

Guests are urged to obtain travel insurance to insure their baggage against possible en-route loss or damage.

It is imperative that your luggage be clearly identified with the American Queen Steamboat Company or American Queen luggage tags. Please ensure that the enclosed luggage tags are correctly filled out and attached to your luggage prior to leaving home. This will expedite the delivery of your luggage to your stateroom.


EMBARKATION
Port Information:

Chattanooga, Tennessee

Landing: Port of Chattanooga
5959 Shallowford Road, Chattanooga, TN 37421
Time Zone: Eastern
Visitor’s Info: CVB (800) 322-3344

Cincinnati, Ohio
Landing: Cincinnati Public Landing
435 East Mehring Way, Cincinnati, OH 45202
Time Zone: Eastern
Visitor’s Info: CVB (800) 543 2613

Louisville, Kentucky
Landing: Next to Joe’s Crab Shack
131 West River Road, Louisville, KY 40202
Time Zone: Eastern
Visitor’s Info: CVB (800) 626-5646

Memphis, Tennessee
Landing: Beale Street Landing
251 Riverside Drive, Memphis, TN 38103
Time Zone: Central
Visitor’s Info: CVB (800) 873-6282

New Orleans, Louisiana
Landing: Hilton Riverside Hotel
2 Poydras Street, New Orleans, LA 70130
Time Zone: Central
Visitor’s Info: CVB (800) 672-6124

Pittsburgh, Pennsylvania
Landing: North Shore Riverfront Park
375 North Shore Drive, Pittsburgh, PA 15203
Time Zone: Eastern
Visitor’s Info: CVB (412) 281-7711

St. Louis, Missouri
Landing: South leg of the Gateway Arch
1000 Lenore K. Sullivan Blvd, St. Louis, MO 63101
Time Zone: Central
Visitor’s Info: CVB (800) 325-7962

St. Paul, Minnesota
Landing: Lambert’s Landing
180 Warner Road, St. Paul, MN 55102
Time Zone: Central
Visitor’s Info: CVB (800) 627-6101

Vicksburg, Mississippi
Landing: Left Bank
300 Port Terminal Circle, Vicksburg, MS 39182
Time Zone: Central
Visitor’s Info: CVB (800) 221-3536

Airport Transfers

You are responsible for your transportation to and from the airport at your embarkation and debarkation unless you have made specific arrangements with the American Queen Steamboat Company. Transfers to the airport from the vessel or disembarkation day may be purchased onboard.

Parking/Cruise Registration
For security reasons and the physical arrangement of riverfront facilities, we regret there is no parking where we dock, but parking facilities are generally available at the airport and occasionally in a local parking garage. If you drive to meet the boat, drop your luggage at the landing, then move your car to a nearby parking lot or garage. After you park, take a taxi back to the steamboat landing.

The visitors’ centers and chambers of commerce for each of our ports can recommend parking facilities in the vicinity of our landings. Contact information can be found under the Port Information section. Getting There section.

Luggage
At all ports, leave your luggage with one of our uniformed employees only. Porters will transport your luggage to your stateroom after it clears mandatory security screening at the landing.

Check-In/Boarding
Guests may embark the American Queen starting at 3:00 pm. All Guests are required to be onboard no later than 30 minutes prior to departure. Checkin times for your specific voyage are contained in your final voyage documents. Please refer to the River Times, the daily onboard program, for further detail. Upon check in please register a credit card to activate your onboard account.

Departure Time
Departure times vary by port and itinerary. Your boarding documents will note the exact time. If you arrive early and wish to explore your port of embarkation, please be sure you are back onboard the steamboat no later than 30 minutes prior to the posted departure time.

The sailing time for the American Queen will be posted on the reader board at the vessel’s boarding area while in port. Please consult it each time before leaving the vessel. For your comfort and convenience, and to allow the deck crew room to put the gangways in place, we request that you remain in the public rooms or your stateroom until you are advised that you may proceed ashore.



AMENITIES
Television

Your stateroom includes a high definition television with satellite programming and channels available in most of the areas in which we cruise.

Air Conditioning/Heating
This vessel is fully air conditioned or heated, as appropriate. In addition, each stateroom is individually equipped with a thermostat, allowing you to control the temperature level in your room. If you need assistance, please do not hesitate to contact the Purser’s Office.

Electrical Appliances
Each stateroom is equipped with 110 volt, 60 cycle alternating current (AC). Electric razors and toothbrushes will operate from bathroom outlets. Each bathroom includes a hairdryer. Irons and ironing boards are available upon request. Other small appliances not exceeding 1500 watts (110 volts) may be used in stateroom outlets. Please check with the crew before using any other appliance.

Room Key/Security
Your room key will be in your stateroom. Your boarding card also serves as a charge card that will keep track of your onboard purchases to be billed to your stateroom account. You will want to carry this multi-purpose card with you at all times. You will need your boarding card to embark or disembark the vessel.

Telephone Communications
Every suite and stateroom aboard the American Queen is equipped with a telephone that you may use to call throughout the vessel.

Depending on your service provider’s network capability, your cellular phone may operate during your river cruise. Check with your provider for their network information and the possibility of any roaming charges should you cruise into another provider’s area.

To dial another stateroom, simply dial the stateroom number. For assistance, questions or requests, contact the Purser’s Office.



DINING
Breakfast

Each morning the Front Porch Café is open for our Early Riser’s Coffee. There is a more traditional breakfast service in the J.M. White Dining Room.

Lunch
Please refer to the River Times for lunch times and venues.

Dinner
A traditional dinner with main and late seatings is served in the J.M. White Dining Room, and an alfresco dinner is offered in the River Grill & Bar starting at 5:15 p.m.

Between Meals
There are sandwiches, ice cream and freshly baked cookies at the Front Porch Café. Traditional grilled fare is available at the River Grill & Bar. Elegant Southern Tea is offered each afternoon.

Meal Seating
Your dining time was requested during your reservation process and is indicated on your boarding documents. Table assignments are indicated on your restaurant reservations card presented to you in your stateroom. Please reconfirm your dining arrangements with the Maître d’ once onboard.

Special Dietary Requests
With adequate advance notice, special diet Dining requests can usually be accommodated. Please inform our Reservations department at (888) 749-5280 of any special dietary restrictions as soon as possible, but no later than three weeks before your departure date. If you are traveling with a group, ask your group leader to make arrangements for you. All special diet requests should be confirmed with the Maître d’ at check-in.



SHORE EXCURSIONS
Shore Excursion Information.
For general information about our excursions, please consult the River Times while onboard or contact the Excursions staff in the Upper Hall. River Times is delivered to your stateroom each evening and provides details on the following day’s events.

Ports of Call/Shore Excursions.
At each port, you will have the chance to learn firsthand about its culture – past and present. Detailed information on included and premium excursions will be available the day of embarkation. Up-to-the-minute information is published in the daily River Times.

You may purchase excursion tickets through the onboard Shore Excursion manager located in the Upper Hall. All tours and tour times are dependent upon navigational conditions of the river, over which we have no control, and therefore are subject to occasional change with short notice.

Premium Shore Excursions
Premium shore excursions on your voyage are available at an additional cost. Tour information is included in your documents package. These activities are generally easy-access, non-strenuous activities that can be enjoyed by most guests. They require some walking and moderate exertion. Tours are sold on a first come, first serve basis.

We make every effort to accommodate all guests, but from time to time, space limitations will apply.



SPECIAL NEEDS
Accessibility
The vessel is equipped with several conveniences for guests requiring special assistance: two elevators and staterooms are available (see brochure for details). We carry wheelchairs onboard the vessel for emergencies only and to assist certain guests who need occasional assistance reaching the coaches or vessel. These wheelchairs are not loaned out or made available on an extended basis.

If you require the use of a wheelchair most of the time, we encourage you to bring your own chair or ask our reservations staff for information about wheelchair rentals. The wheelchairs carried onboard the vessel are not available for general guest use. The crew will provide any needed assistance to move guests to and from the coaches; however, staff are not available to attend to guests in wheelchairs for the purpose of moving about the vessel or on excursions. Guests requiring the use of a wheelchair for general mobility should have a travel companion to assist during the voyage and excursions.

Medications/Emergencies
If you are taking any medications, or require the use of oxygen, please be sure to bring an adequate supply for the entire cruise, as it may not be possible to refill your prescriptions at ports of call. Several of our crew members are trained in providing emergency first aid for injuries or sudden illness requiring immediate attention or CPR.

Because of the size of the vessel, we do not have a doctor or nurse onboard. However, because the vessel is never far from shore, we are always within close proximity to emergency medical facilities. If you have a specific medical or physical limitation, please advise our reservation personnel by calling the toll free number below so that we may better anticipate your needs.

If you have any questions, please call our Reservations Department at (888) 749-5280.


ENTERTAINMENT & ACTIVITIES
Activities Onboard
The American Queen provides you with a wide array of onboard activities. You can do as much or as little as you want. You can attend one of the Riverlorian’s programs, watch a video, or join other guests in the Gentlemen’s Card Room or Ladies’ Parlor for cards or one of the games organized by our cruise staff. Want more activity? Enjoy the onboard entertainment and dance into the night in the Grand Saloon. Perhaps complete serenity is more tempting? Stroll with friends, relax with a drink or a book on deck, or enjoy the cabaret environment of the Engine Room Bar. Each cruise features a casual welcome reception and Captain’s Gala Dinner.

Daily Program
River Times, the vessel’s daily program, will be delivered to your stateroom each evening. It will list a schedule of all of the next day’s activities including meal times, shore excursion departure times, port arrival time, special activities planned by your cruise staff, lectures, movies and entertainment features.

Mark Twain Gallery
The Mark Twain Gallery provides the perfect spot for relaxing with a good book; playing a game of checkers, chess or monopoly; or writing letters to friends or family. There is a rich selection of books, antiques and historical memorabilia which will further enrich your American Queen experience. A computer is also provided for public use.


STAFF
Stateroom Assistance
Stateroom attendants are on duty each morning and evening. Apart from cleaning your stateroom, they will assist you with such items as extra towels and special requests to ensure your comfort.

Crew Members
While on duty, all crew members wear distinctive uniforms and nametags. Our cruise staff has been trained to help you in any way possible. If you have any questions or need help, please do not hesitate to ask. They are eager to assist you. On a steamboat of this size, off-duty crew members will occasionally use the lounges, dining room and decks. They will be identified by their nametags. We are sure you will find them delightful and thoughtful fellow traveling companions.

Purser’s Office
The Purser’s Office is located on the Cabin Deck. Here, you may obtain answers to any questions and settle your onboard account. The Purser’s hours of operation will be published onboard. If you need information, please do not hesitate to contact the Purser’s Office by dialing 280 from your stateroom phone.

Gratuities and Beverage Service Charges
Our crew works very hard to make sure that every aspect of your voyage meets the highest standards. This includes those crewmembers who serve you directly, such as wait staff, beverage servers and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all our crewmembers are recognized and rewarded, gratuities of $16.50 per guest will be automatically added to your onboard account on a daily basis.

If our service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise. In addition, a 15% Beverage Service Charge is automatically added to bar charges and dining room wine purchases. These charges are paid entirely to American Queen Steamboat Company crewmembers, and represent an important part of their compensation.

In ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary local practices.


SERVICES
Daily News
Newspapers will be provided daily in the Mark Twain Gallery except on Steamboating days.

Gift Shop
The Boutique Q features quality logo apparel for men and women, as well as jewelry, souvenirs, handbags, home decor, gifts, books and toiletries. Please refer to the River Times for operating hours.

Lost and Found
Please notify the Purser’s Office immediately of any items lost or found.

Mail
Please drop your mail at the collection point located at the Purser’s Office.

Medical Services
Because of the proximity to shore cities along the river, we are never far from professional medical care. A medical officer is onboard and trained in basic emergency first aid, and the captain would contact the appropriate authorities for immediate care.

Guests requiring special medication should bring an ample supply with them, as it may not be possible to get the medication while in port.

Special Requests
Our Cruise Director and Purser are here to help you. If you have any questions or need assistance, please do not hesitate to ask.

Purchase of Goods and Services Aboard The vessel operates on a cashless basis for your convenience. Your boarding card doubles as your onboard charge card. Each time you make a purchase, your card will be swiped and the charge added to your stateroom account.

All of your onboard purchases – including boutique purchases, gratuities, premium shore excursions, and bar and wine tabs – will be handled in this way.

Your stateroom account must be settled with the Purser prior to disembarking the vessel. MasterCard, Visa, Discover, Diner’s Club and American Express are all welcomed.

Valet Service
Due to the size of the vessel, dry cleaning, laundry and ironing services are not available onboard. Irons and ironing boards are available in your stateroom upon request.


SAFETY
Alarm System
The boat has a distinctive alarm system strategically located throughout the vessel. In an emergency, you will hear the loud alarm wherever you are. The crew will then direct you to an assembly point in accordance with the instructions given at the safety briefing session.

Bow Ramps/Gangways
The gangway will be put in place, and its location announced as soon as possible after docking. For security purposes, and to assist you, a uniformed crew member will be on gangway duty at all times to swipe your boarding card as you disembark and embark.

Crew Emergency Drills
Crew members undergo full emergency drills and recurrent training. All life raft equipment is thoroughly checked on these occasions.

Fire Doors and Bulkheads
The vessel has been designed and built to meet the highest fire safety requirements. The engine room, galley and storage areas are enclosed by special fire bulkheads. Each main compartment and the stairwells also have fire bulkheads. In the event of a fire, these bulkheads will confine the fire for more than enough time to launch and board the life rafts if that is required.

Fire Drills
Fire drills will be conducted regularly by the boat’s crew when all or most guests are ashore. These drills train the boat’s personnel on the use of the fire equipment, and instruct them on the safe and proper methods of assembling and caring for guests.

Fire Prevention
Smoking is prohibited on the American Queen, except on the portside wing of the Engine Room Bar and the portside area of the Sun Deck. The most common cause of fire is a hot or smoldering cigarette still burning and thrown into a wastebasket. You should also never throw any cigarette stub, lighted or unlighted, overboard as it may fall onto the decks below or harm the environment. Only use ashtrays to dispose of smoking materials.

Life Preservers
Your stateroom has been outfitted with adult PFD’s (Personal Floatation Devices). Please make a note of their location. Instruction cards have been mounted on the back of your stateroom door showing how they are to be worn. If you are traveling with a child in your stateroom, please notify the Purser’s Office so a child’s life preserver can be placed in your stateroom.

In the event of an emergency or upon hearing the alarm, put on your life jacket and proceed immediately to your life raft station. The life raft station is listed on the life jacket information card on the inside of your stateroom door.

Life Raft Muster Stations
The location of your muster station will be identified on the emergency card in your stateroom. The American Queen is often near land along the water’s edge at any given time. Should it become necessary for the safety of the vessel and guests, the Captain would likely maneuver the vessel to shore if feasible.

Guest Safety Briefing
On the day of departure, a mandatory safety briefing will be held by the Captain. All guests are required to participate. This briefing will acquaint all guests with life vest donning instructions, life boat locations, and emergency procedures. It is very important that all guests participate in the safety briefing and that all instructions are followed carefully.

Safety Information
The American Queen officers and crew are trained in key areas related to the safety of the vessel and its guests, and they conduct ongoing safety drills and inspections. The Captain and crew would be pleased to answer any questions you may have on this subject.

Safety and Security
Our river ports are considered “regulated facilities” by the federal government. For your protection, Homeland Security regulations require us to randomly screen baggage brought aboard the steamboat. As part of this process, some bags are opened and physically inspected. Please unlock your bags upon arrival at the landing. To board, you must present a government-issued photo ID. In addition, you may be asked to participate in random screenings during your river voyage.

Smoking
Smoking is not permitted onboard the American Queen with the exception of the portside wing of the Engine Room Bar and the portside area of the Sun Deck. Please use ashtrays to extinguish smoking materials.


ENVIRONMENT
Environmental Standards
The American Queen has been built to achieve the very highest standards of compliance with environmental concerns. It is the policy of the American Queen Steamboat Company to operate a responsible and environmentally sensitive cruise operation. We seek to protect and preserve the integrity of the land, the air, the waters, the cultures we have the privilege of sharing, and the habitat of the birds, wildlife and marine life we view. To accomplish our goal, we need your help and participation!

Environmental Friendliness
We are cruising in pristine waters and our boat has an outstanding onboard marine sanitation sewage treatment plant that exceeds U.S. Coast Guard standards and preserves the quality of the waters. However, to ensure it can properly do its job, we need your full cooperation. Please use only the biodegradable toilet tissue provided. Please do not flush kleenex, feminine hygiene products, cigarettes, or any other items, as they will affect the vessel’s entire system, and may cause an embarrassing backup of black water in your bathroom. Please do not flush anything except body waste and the tissue provided down the toilet.

Keeping the Waters Clean
Please do not throw anything overboard, including matches, cigarettes or any food waste. Use the ashtrays and garbage receptacles provided. Be very careful, however, to be certain that a lighted cigarette or smoldering match is not put into the garbage containers.

When on deck, please be sure that plastic or paper cups are not left unattended or set down where they can be blown overboard. When you have finished with such items, please dispose of them in the receptacles provided.

Also, please try to ensure that napkins, paper plates or reading materials are not left loose on any of the decks, as they too can be blown overboard.

Noise
For your own viewing enjoyment and that of your fellow guests, please try to talk softly when the vessel is near marine life or wildlife. When we are in small ports, or when we are docked close to other vessels, please be considerate of noise levels. Since the American Queen is a smaller vessel, the evening occupants of the three lounges are also asked to keep the noise levels at a moderate level. Also, please be considerate concerning volume levels when you use the television and music systems in your stateroom.

On Shore
While enjoying the unique, pristine attractions, please be thoughtful and kind to the fragile environment. Do not discard any refuse that may spoil the quality of the experience for others. Please do not collect or destroy anything. That way, the next visitor can enjoy it as well. Please be responsible! Leave only your footprints! Come away with only cherished memories and your photographs. We want to insure that the magical pristine environment we share with you today is the same for the next visitor and for future generations.

Water Conservation
Although there are many advantages to a smaller vessel, there are a few limitations, including the amount of fresh water that is stowed aboard. Therefore, it is necessary to be thoughtful and conservative when using water. When you have finished showering, please make sure the water tap is completely turned off.


DISEMBARKATION
Disembarkation
The exact time of arrival in port on the final day of your river cruise depends on navigational conditions of the river; however, the boat is almost always docked by 7 a.m. A full breakfast buffet will be served on the morning of disembarkation.

An informative Disembarkation Talk will be held toward the end of your river cruise, and will provide you with further details on check-out, luggage handling, ground transportation and other matters. Please consult the River Times for the location and time.

Because your bags must be placed outside your room the night before disembarkation, you may wish to have a small carry-on bag available. We ask that all passengers settle onboard accounts and disembark by 9 a.m. Our porters will assist you with your luggage, and taxi service is readily available in most cities of disembarkation.