American Queen

Terms and Conditions

Below, you will find a summary of our Terms and Conditions. 
You may download the full PDF document here.
 
Deposit and Final Payment
Effective with the opening of the 2013 season, the reservations deposit for 2013 voyages is $500 per guest. Reservations may be made without deposit but category type and/or stateroom cannot be guaranteed.  Failure to confirm your reservation in a timely manner will result in the cancellation of the reservation.  The balance of the voyage fare is due ninety (90) days before departure, and all reservations not fully paid at such time will be canceled and subject to the cancellation provisions set forth in the cancellation policy set below.  American Queen Steamboat Company accepts the following forms of payment:  MasterCard, Visa, Discover, Diner's Club, American Express or check.  Reservations made ninety (90) days or less before departure date will require payment in full by credit card at the time of booking.

Cancellations
Guests who must cancel their voyage or any part of their vacation package for any reason, including medical or family reasons, are subject the cancellation fees as outlined below.  Please see the Travel Protection section from details on cancellation protection.
 
The American Queen Steamboat Company reserves the right to cancel all reservations for which final payment is not received 90 days prior to the voyage Commencement Date.  All cancellations are subject to a $100 per person administrative fee.
 
Cancellation Policy
 
Days prior to departure
  Per Person Cancellation Fee
Up to 91 days   $100 per person Administrative Fee
61-90 days    50% of gross fare
31-60 days   75% of gross fare
0-30 days   100% of gross fare
                                        
Travel Protection premiums are non-refundable once purchased.  Carrier is not obligated to refund any portion of the fare or other payments for guests who must leave the voyage prematurely for medical or other reasons.
 
Travel Protection Information
 
Travel Protection plans are available from various insurance providers and are strongly recommended. Policies can be obtained that provide protection in the event of trip cancellation, pre-existing medical conditions, trip interruption, personal injury or damage to property. We strongly suggest that you purchase travel insurance to cover 100% of your vacation cost as there are no exceptions to the cancellation penalties.
 
A Travel Protection plan provided by TripMate can be purchased through American Queen Steamboat Company to cover trip cancellation, trip interruption, travel delay, medical expenses and emergency assistance, baggage and personal effects and baggage delay.  Pre-existing condition coverage can be obtained if the travel protection premium is paid within 14 days of the initial voyage deposit.   Full details of the plan can be found at www.tripmate.com/wpF421G.   Please call American Queen Steamboat Company reservations toll-free at 1-888-749-5280 for pricing and details.

Included In Your Fare
One-night luxury hotel stay and transfers before or after your voyage; Bottled water and soft drinks; Select wines and beer at dinner; All meals onboard the Steamboat; All regular shore excursions

Not Included in Your Fare
Port Charges; Airfare to and from your home city; Alcoholic beverages; Optional premium shore excursions; Discretionary gratuities to vessel crew and tour operators; Travel Insurance; Transfer to and from the airport
 
Advance Travel Information
U.S. citizens or permanent residents of the U.S. traveling exclusively inside U.S. borders do not need a passport or visa for travel.  Homeland Security laws require that all guests travel with government-issued photo identification (ID) (such as a passport or driver’s license) at all times.  ID must be presented at the time of boarding.  Guests without proper ID may be denied boarding.
 
Canadian citizens or permanent residents of Canada entering the U.S. are required to bring their passport. For other nationalities, passports are required to enter the U.S.  It is your responsibility to check with your local U.S. embassy/consulate to confirm visa requirements and to obtain the proper visa/U.S. alien card (green card).
 
Documentation
Final travel documents, including itinerary and vouchers (if applicable) will be sent approximately four (4) weeks prior to departure.  Reservation must be paid in full and guest identification information must be received before documents will be sent. 
 
HEALTH & DISABILITY REQUIREMENTS
Guests must notify us in writing at the time of booking of any physical or mental illness, disability or other conditions for which special accommodations or the use of a wheelchair is necessary or contemplated. Also we must be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the guest or anyone else on board. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the cruise and in the event of an emergency. We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other guests.
 
Guests requiring a wheelchair must provide their own collapsible wheelchair. Please be aware that some ports of call, shore excursions, docks, gangways and other requirements may preclude a wheelchair guest from leaving the vessel; this decision will be made by the ship’s captain and is binding. Also, there may be certain physical conditions, including raised doorway thresholds from 2 to 16 inches, stairways and narrow passage ways within the vessel that may limit or preclude the accessibility of wheelchair guests to some areas.
 
We strongly recommend you purchase travel protection, either the plan we offer or a plan from your travel agent. With travel insurance you can plan and enjoy your trip with complete peace of mind.
 
Federal Maritime Commission Protection
Under Public Law 89-777, the FMC requires vessels having berth or stateroom accommodations for 50 or more passengers and which embark passengers from U.S. ports to maintain acceptable evidence of financial responsibility to indemnify passengers for nonperformance of transportation.  American Queen Steamboat Company maintains an escrow agreement to protect passenger payments for water transportation. This escrow agreement has been reviewed and approved by the Federal Maritime Commission.
 
Safety of Life at Sea Law (S.O.L.A.S.)
The American Queen has been designed and built in the United States.  As a U.S. Flagged Vessel, this status means that we also protect you with the highest standards for safety and health, including regular inspections and certifications by the United States Coast Guard, The United States Public Health Service, the Federal Communications Commission, and the American Bureau of Shipping.  The vessel is American Owned and Operated.  U.S. Registry allows us to provide unique itineraries not possible on foreign-owned or foreign-built vessels. 
 
Smoking
Smoking is permitted only in designated outside areas aboard the American Queen.  All interiors of the vessel including all cabins, staterooms, dining rooms and lounges are strictly non-smoking.  
 
Dining Arrangements
Breakfast and lunch are open seating; there are two seating times for dinner. To make a seating request, please call your Travel Agent, group leader, or our Reservations Department at your earliest convenience after making a reservation. We will make every effort to honor your request; however, actual seating assignments are not guaranteed and can only be confirmed at time of departure.
 
Gambling
Gambling is not available or permitted on the American Queen.
 
Animals
Only designated service animals are permitted on board.   Please notify American Queen Steamboat Company in advance of departure if you require a service animal.
 
Gratuities
Gratuities of $16.50 per guest per night will be automatically charged to your onboard account.
 
Fuel Surcharge
December 30, 2011 - AQSC reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65 per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, AQSC will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 per passenger per day.