The transportation of guests and baggage onboard the vessels of American Queen Steamboat Company is governed by these Terms and Conditions and the Passage Ticket Contract which will be sent to you approximately four (4) weeks prior to your vacation and is available upon request or online at www.aqsc.com. Your payment of deposit or full fare constitutes agreement to the terms and conditions of the Passage Ticket Contract, whose provisions shall prevail, which includes limitations and exonerations of the liabilities and obligations of Carrier. You should read and understand these terms and conditions carefully before making a deposit. The American Queen and the American Empress are owned and operated by the American Queen Steamboat Company, are regularly inspected by the U.S. Coast Guard, are American flagged and employ American officers, crew and staff.
The terms “you” and “Guests” refer to any and all person(s) named on the front of the Confirmation and include all children or others under the care or control of the named person(s). The term “Carrier” includes the American Queen Steamboat Company, its parent and affiliated entities, the vessels, the owners, charterers, operators, agents, and masters and crews thereof, any substituted or connecting ship, the owners, charterers and operators and all launches belonging to any such ship or owned or operated by the owners, charterers or operators. The term “Fare” includes voyage fare as well as all hotel, land package(s), and shore excursions purchased from Carrier.
Fares are in U.S. Dollars, are per guest, are based on double occupancy, and do not include air or land transportation. Fares for SI, SO and CS Categories are based on single occupancy. Port charges of $109 to $329 per guest are additional and not included in the fare. All fares, itineraries entertainment, shore excursions and other voyage attributes are subject to change and we are not responsible for errors or omissions therein.
Deposit and Final Payment
For confirmation of individual reservations, a deposit of $500 per person is due within 3 days of your initial reservation for non-promotional fares. The balance of the voyage fare is due ninety (90) days before departure, and all reservations not fully paid at such time will be canceled and subject to the cancellation provisions set forth in the cancellation policy below. American Queen Steamboat Company accepts the following forms of payment: MasterCard, Visa, Discover, Diner’s Club, American Express or check. Reservations made ninety (90) days or less before the departure date will require payment in full at the time of booking.
Guests, who must cancel their voyage or any part of their vacation package for any reason, including medical or family reasons, are subject to the cancellation fees as outlined below. Please see the Travel Protection section for details on cancellation protection. The American Queen Steamboat Company reserves the right to cancel all reservations for which final payment is not received 90 days prior to the voyage Commencement Date. All 2016 cancellations are subject to a $250 administrative fee.
Days prior to departure Per Person Cancellation Fee
Up to 91 days $250 per person Administrative fee
90-61 days 50% of gross fare
60-31 days 75% of gross fare
30-0 days 100% of gross fare
Travel Protection premiums are non-refundable after a 10 day review period provided you have not departed on your trip or filed a claim. Carrier is not obligated to refund any portion of the fare or other payments for guests who must leave the voyage prematurely for medical or other reasons.
Travel Protection Information
Travel Protection plans are available from various insurance providers and are recommended. Plans can be obtained that provide protection in the event of trip cancellation, trip interruption, unexpected sickness or injury or damage to baggage or personal effects. We recommend that you purchase travel protection to help provide coverage up to 100% of your vacation cost as there are no exceptions to American Queen Steamboat Company’s cancellation penalties.
A Travel Protection plan, provided by Travelex Insurance Services, can be purchased through American Queen Steamboat Company to help provide coverage for trip cancellation, trip interruption, travel delay, medical expenses, baggage and personal effects and baggage delay. The pre-existing medical condition exclusion can be waived if the travel protection plan premium is paid within 14 days of the initial voyage deposit. Please refer to the Description of Coverage, for a summary of the plan details on benefits, coverages, limitations and exclusions. Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, OH; NAIC #10952. 1263096.
Please call American Queen Steamboat Company Reservations toll free at 1-888-749-5280 for pricing and details.
If you purchased a travel protection plan from American Queen Steamboat Company prior to September 14, 2015, your Travel Protection plan will be provided by TripMate. Full details of the plan can be found at www.tripmate.com/wpF421G. Please call American Queen Steamboat Company Reservations toll free at 1-888-749-5280 for additional details.
Included in your fare
• One-night hotel stay and transfers before your voyage
• Bottled water and soft drinks
• Select wine and beer at dinner
• All meals onboard the vessels
• All regular shore excursions
Not included in your fare
• Port Charges
• Airfare to and from your home city
• Alcoholic beverages
• Optional premium shore excursions
• Discretionary gratuities to vessel crew and tour operators
• Travel Protection
• Transfer to and from the airport
Advance Travel Information
U.S. citizens or permanent residents of the U.S. traveling exclusively inside U.S. borders do not need a passport or visa for travel. Homeland Security laws require that all guests travel with government-issued photo identification (ID) (such as a driver’s license) at all times. ID must be presented at the time of boarding. Guests without proper ID will be denied boarding. Carrier is required to provide all guests’ ID information including ID number, expiration date, and place of issue to the Coast Guard and/or other government entities prior to the vessel’s departure. Guests must provide this information to Carrier in advance. Travel documents will not be released until received. Canadian citizens or permanent residents of Canada entering the U.S. are required to bring their passport. For other nationalities, passports are required to enter the U.S. It is your responsibility to check with your local U.S. embassy/consulate to confirm visa requirements and to obtain the proper visa.
Final travel documents, including itinerary and vouchers (if applicable) will be sent approximately four (4) weeks prior to departure. Reservation must be paid in full and guest identification information must be received before documents will be sent.
Health & Disability Requirements
Guests must notify us in writing at the time of booking of any physical or mental illness, disability or other conditions for which special accommodations or the use of a wheelchair is necessary or contemplated. Also we must be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the guest or anyone else on board. The vessels do not carry a medical doctor aboard. Acute medical conditions will require you to disembark to be attended to by shore-side emergency and/or medical response. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the cruise and in the event of an emergency. We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other guests. Guests requiring a wheelchair must provide their own collapsible wheelchair. Please be aware that some ports of call, shore excursions, docks, gangways and other requirements may preclude a wheelchair guest from leaving the vessel; this decision will be made by the ship’s captain and is binding. Also, there may be certain physical conditions, including raised doorway thresholds from 2 to 16 inches, stairways and narrow passageways within the vessel that may limit or preclude the accessibility of wheelchair guests to some areas. We recommend you purchase travel protection, either the plan we offer or a plan from your Travel Agent. With travel protection you can relax and enjoy your trip with some peace of mind.
Federal Maritime Commission Protection
Under Public Law 89-777, the FMC requires vessels having berth or stateroom accommodations for 50 or more passengers and which embark passengers from U.S. ports to maintain acceptable evidence of financial responsibility to indemnify passengers for nonperformance of transportation. American Queen Steamboat Company maintains an escrow agreement to protect passenger payments for water transportation. This escrow agreement has been reviewed and approved by the Federal Maritime Commission.
United States Flagged Vessels
The American Queen and the American Empress have been designed and built in the United States. As U.S. Flagged Vessels, this status means that we also protect you with the highest standards for safety and health, including regular inspections and certifications by the United States Coast Guard, The United States Public Health Service, and the Federal Communications Commission. The vessels are American owned and operated. As U.S. Flagged Vessels, the American Queen and the American Empress are capable of operating unique itineraries not possible on foreign-owned or foreign-built vessels.
Smoking is permitted only in designated outside areas aboard the American Queen and American Empress. All interiors of the vessels including all cabins, staterooms, dining rooms and lounges are strictly non-smoking.
Breakfast and lunch are open seating on both vessels. There are two seating times for dinner aboard both the American Queen and the American Empress. To make a seating request, please call your Travel Agent, group leader, or our Reservations Department at your earliest convenience after making a reservation. We will make every effort to honor your request; however, actual seating assignments are not guaranteed and can only be confirmed at time of departure.
Gambling is not available or permitted on the American Queen or the American Empress.
Only designated service animals are permitted onboard. Please notify American Queen Steamboat Company in advance of departure if you require a service animal.
Gratuities of $16.50 per guest per day will be automatically charged to your onboard account.